JUMP Project Coordinator (London)

This is an exciting role, perfect for a self-starting team member who can help coordinate our JUMP project in London.

You’ll be responsible for overseeing and supporting up to 15 befriending pairs. This is a varied role, and tasks include offering casework support, assisting with planning and organising group events, and recruiting, training, and onboarding new volunteers. This includes organising and leading an initial training day.

You’ll also maintain relationships with partner organisations, manage referrals for young people, and facilitate support from our Hardship Fund.

Salary: £30,000 (pro-rata’d to £18,000)

Hours: 21 hours per week. Flexible working; some evening and weekend work will be required.

Contract length: 12 months.

Location: Hybrid working between home and our office in central London.

Applicants must be UK based in London, or be willing to relocate. We are only able to consider applicants who have the right to work in the UK. HIAS+JCORE is unable to sponsor working visas to the UK.

We warmly encourage and welcome applicants from all backgrounds, and people with any, or no, particular religious faith or beliefs. We particularly encourage applicants from people with lived experience of the asylum system.

Supporting young people and the JUMP Community

1. Managing a caseload of young people;
2. Offering casework support (e.g., related to housing, education; day-to-day needs; arranging legal intervention etc.);
3. Where necessary arranging and attending appointments with the young person (GP, Home Office, Job Centre, and Legal appointments);
4. Signposting young people to available support and intervening where necessary.
5. Assisting in the planning and organising of group trips and events every 2- 3 months;
6. Conducting initial assessments with young people to understand their needs, and once paired with a volunteer, hosting befriending initial meetings;
7. Facilitating Hardship Fund payments to young people, including applications and approvals.

Supervising and supporting volunteers

1. Organising and delivering JUMP core training to new and existing befrienders;
2. Recruiting, interviewing and onboarding new befrienders;
3. Supporting befriending volunteers through regular supervisions, meetings, emails and phone calls;
4. Responding to applications from new volunteers and actively recruiting volunteers as required;
5. Ensuring that volunteers uphold JUMP’s policies and boundaries for befriending;
6. Responding promptly to safeguarding concerns raised by volunteers.

Publicising JUMP, and engaging with key stakeholders

1. Publicising the project to existing and potential referral agencies working with young asylum seekers and refugees who have been separated from their families;
2. Establishing and maintaining excellent close working relationships with referral organisations;
3. Representing HIAS+JCORE and JUMP in the refugee sector as required, for example at the Refugee and Migrant Forum meetings.

Project monitoring, evaluation and record keeping

1. Working with experts and the Frontline Support Manager on supporting the project and its evaluation;
2. Keeping accurate records in the JUMP database, including for safeguarding and impact evaluation purposes.

Other duties

1. Ensuring that JUMP informs our campaigns, communications and education work. As the project develops, there will be opportunities for the post- holder to contribute to and support these areas of our work;
2. Undertaking any other related tasks as required.

• Ability to support, develop rapport and trust with, and motivate both young people and volunteers from a range of backgrounds and ages in challenging circumstances, including the ability to facilitate and engage in cross cultural communication;
• Knowledge of issues facing separated asylum seeking and refugee children and young people, and the rights and entitlements of ‘Looked After’ children and young people;
• Understanding of the current context surrounding immigration, asylum and welfare issues facing children and young people in the UK today;
• Understanding of Child Protection and Vulnerable Adult Safeguarding, and ability to communicate this to volunteers;
• Understanding of youth work principles and methods, including the benefits and challenges of befriending and other participatory methods;
• Ability to network in the refugee sector and develop strong working relationships;
• Ability to work independently and to self-motivate;
• Commitment to HIAS+JCORE values, social justice and antiracism;
• The ability to communicate in languages other than English, in particular Arabic, Spanish and French (desirable).

Essential

• A track record of working directly with asylum seeking and refugee children and young people;
• Experience of social work, youth work, or other relevant methods of supporting people in challenging circumstances;
• Experience of training, coordinating and supporting volunteers;
• Experience of juggling commitments and responding to relevant stressful situations.

Desirable

• Educated to at least undergraduate degree level, or equivalent background or experience;
• Working knowledge of Local Authorities’ responsibilities for Looked After Children and Care Leavers;
• Experience of project management including administration, monitoring, evaluation and report writing.

HIAS+JCORE is the UK Jewish voice on refugees and racial justice. Our work is driven by the belief that the Jewish community should play an active part in building a society where refugees have a fair chance to thrive.

Our organisation came into this form through the joining of operations between two organisations: the UK-based JCORE (Jewish Council for Racial Equality) and HIAS, a global humanitarian aid and advocacy organisation. HIAS+JCORE is inspired by Jewish values and history to support those who are displaced, no matter their background.

JUMP is a London-based befriending project for young asylum seekers and refugees who have been separated from their families. The three primary ways in which JUMP supports young people are casework, community, and befriending.

Please submit your CV and a covering letter of up to two sides of A4 to admin@hiasjcore.org, with the subject line: JUMP Project Coordinator – London.

Closing date: 11.59pm, Sunday 28 December 2025